12hbet's Privacy Policy

Section 1

Introduction and Applicability

Welcome to 12hbet. This Privacy Policy ("Policy") applies to all users of the 12hbet platform — it is effective for everyone who visits our website, registers, or uses any of our services.

The purpose of this Policy is to clearly inform you how 12hbet collects your personal information, the purposes for which that information is used, with whom it may be shared, and what steps we take to protect your information. By using our platform, you are considered to have given your consent to the terms described in this Privacy Policy.

Section 2

What Information We Collect

12hbet collects the following types of information to manage your account, improve services, and ensure security:

2.1 Information Provided Directly by You

• Full name, date of birth, and nationality
• Email address and contact details
• Account login credentials (username and encrypted password)
• National ID or passport number (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• Deposit and withdrawal history

2.2 Automatically Collected Information

• IP address and device information
• Browser type, operating system, and language preference
• Time and duration of site visits
• Browsing activity collected through cookies and similar technologies
• Gaming behavior, betting history, and preferred game information

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Confirmations received from identity verification service providers
• Information from fraud prevention services

Section 3

Purposes of Using Information

12hbet uses collected information only for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To complete gaming, betting, bonus processing, and payments.
• Identity Verification (KYC): To fulfill legal obligations and comply with Anti-Money Laundering (AML) regulations.
• Customer Support: To resolve your issues and provide live chat assistance.
• Security Assurance: To detect and prevent fraud, money laundering, and other illegal activities.
• Platform Improvement: To analyze user experience and further improve our services.
• Notifications and Promotions: To send relevant offers and updates subject to your consent.
• Responsible Gaming: To identify risky gaming behavior and take necessary action.

Section 4

Sharing and Disclosure of Information

12hbet may share your information with third parties in specific circumstances and under strict controls:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, technology infrastructure, and customer support. Information is shared with these partners solely for the purpose of completing the specific service, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

In the case of a court order, government directive, or lawful investigation, 12hbet will be required to provide the necessary information to legal authorities. In such cases, we will fully comply with the direction of the law.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you before such a change and your rights will be preserved.

Section 5

Cookie Policy

12hbet uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the platform.

5.1 Types of Cookies

• Essential Cookies: Essential for login sessions and security features. These cannot be disabled.
• Functionality Cookies: To remember your preferred language, game settings, and layout preferences.
• Analytics Cookies: To analyze platform usage and improve service quality.
• Marketing Cookies: To display relevant advertisements subject to your consent.

5.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note, however, that disabling cookies may limit some functionality of the platform.

Section 6

Data Security Measures

12hbet uses internationally standard security technologies and practices to protect your information:

• SSL Encryption: All data transmissions are secured by 256-bit SSL encryption, providing banking-level security.
• Password Encryption: Your password is never stored directly — only an encrypted hash is kept.
• Firewall Protection: Servers are protected by advanced firewalls and intrusion detection systems.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.
• Access Controls: Only authorized personnel may access user information for specific purposes.
• Data Backup: Regular backups are maintained on secure, encrypted servers.

Section 7

Data Retention Period

12hbet retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. General guidelines are provided below:

• Active account data: For the full duration the account remains active.
• Closed account data: A minimum of 5 years from the date of account closure (in accordance with legal and regulatory requirements).
• Financial transaction records: For the period determined in compliance with applicable Anti-Money Laundering laws.
• Customer support conversations: 2 years from the date of resolution.
• Marketing preferences: Until you withdraw your consent.

After the specified period, data is securely deleted or anonymized in a way that makes it no longer possible to identify you.

Section 8

Your Rights

As a user of 12hbet, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will provide it within 30 business days of receiving the request.

8.2 Right to Correct Information

If there are any errors or inaccuracies in your information, you may request a correction. This can be done by logging in to your account settings or through our support team.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained for a specified period due to legal or regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You may stop promotional emails or notifications at any time — via the "Unsubscribe" link in each email or by contacting our support team.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is being used, please contact us directly first. We are committed to resolving your complaint quickly and effectively.

Section 9

Protection of Children and Minors

12hbet strictly prohibits registration by anyone under the age of 21. We do not intentionally collect any information from minors.

Age is verified during the registration process, and if necessary, additional documents may be requested during the KYC process to verify date of birth. If we become aware that information from a minor is held by us, we will immediately close that account and delete the information.

Section 10

International Data Transfers

As 12hbet is a global platform, your information may be stored or processed on servers outside Bangladesh. For such transfers, we ensure that:

• The receiving party complies with international data protection standards.
• The necessary contractual safeguards are in place.
• The security of transferred data is maintained throughout the transfer.

Section 11

Changes to the Policy

12hbet reserves the right to update or change this Privacy Policy at any time. For any significant changes:

• Notice will be sent to your registered email at least 30 days before the change takes effect.
• A special notification will be displayed on the platform.
• The effective date of the revised policy will be clearly stated.

Continued use of the platform after the new policy takes effect will be considered as your consent to the revised policy. If you do not agree to the revised policy, you have the right to request the closure of your account.

Section 12

Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our dedicated data protection team will resolve your matter quickly and effectively:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Email complaints are generally responded to within 72 hours

We take every complaint seriously and are always committed to protecting your right to privacy.