Safe and Responsible Gaming

Responsible Gaming —
12hbet's Commitment

12hbet believes entertainment should always remain in control. Our responsible gaming tools and guidelines help keep you safe — for players aged 21 and above only.

For players aged 21 and over

What is Responsible Gaming?

Online gaming is an enjoyable form of entertainment, but it is not a reliable source of income. At 12hbet, we believe every player should know their limits, set a budget, and stay in control of their playing time. Responsible gaming means enjoying gaming as entertainment, never placing excessive bets on impulse, and taking care of your financial and mental well-being.

12hbet offers players in Bangladesh several protective tools — such as deposit limits, self-exclusion, and a time-out feature. By using these tools, you can ensure your gaming experience remains enjoyable and controlled at all times.

Remember: gambling or betting should never be a way to pay off debt. If you feel that gaming is affecting your daily life, family, or work, seek help immediately. Our 24/7 Bengali live chat support is always by your side.

Our Protection Tools

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooldown period.

Self-Exclusion

You can close your account yourself for a set period or permanently. During self-exclusion, login is completely blocked and no promotional emails are sent.

Time-Out Feature

Take a temporary break from 24 hours up to 6 weeks. During a time-out, your account is inactive and no bets are accepted.

Bet and Loss Limits

Set in advance the maximum amount you are willing to lose in a single session or within a set period. When this loss limit is reached, the system automatically ends the session.

Reality Check

Pop-up notifications appear at regular intervals showing how long you have been playing and your total winnings or losses in the current session. This helps keep you aware.

24/7 Support

If you feel gaming is becoming a problem, contact our Bengali live chat support — any time, day or night. Our team is always ready.

Warning Signs of Problem Gaming

If any of the following signs apply to you, it is a warning that gaming is going beyond entertainment. Take action quickly.

Stay aware of these signs

  • Repeatedly playing to recover lost money
  • Spending household or emergency funds on gaming
  • Hiding your gaming from family or friends
  • Feeling unable to stop gaming even when you want to
  • Feeling anxious or restless when not gaming
  • Betting with borrowed money or loans
  • Gaming for long periods at the expense of sleep, eating, or work

Keep Yourself Safe

Set a budget in advance

Allocate a fixed amount for gaming each week or month and never go beyond that limit. Remember, the minimum deposit is just ৳100.

Stick to time limits

Decide how much time you will spend gaming each day. Use an alarm or the time-out feature — it helps you take breaks on time.

Do not bet on impulse

Avoid betting when you are angry, frustrated, or under the influence of alcohol. Your ability to make decisions is reduced in these moments, and the risk of unnecessary losses increases.

Think of gaming as entertainment

Gaming is a cost of entertainment, not an investment. Accept lost money as the price of entertainment and do not make any plans that depend on winning.

How to Use the Protection Tools

1

Log in to your account

Log in to your 12hbet account and select "Account Settings" from the menu at the top right.

2

Go to the "Responsible Gaming" tab

On the settings page, find the "Responsible Gaming" or "Responsible Gaming" tab. All protective tools are available together here.

3

Set your preferred limits

Choose deposit limits, session time, or loss limits — whichever you need — and enter the specific value. Changes take effect immediately.

4

If you need self-exclusion

If you need a long break, select the "Self-Exclusion" option and set the duration. Or let our support team know through live chat — they will complete the process on your behalf.

5

Contact the support team

For any questions or concerns, reach out to our 24/7 Bengali live chat support. We will help without judgment.

21+ Age Requirement is Mandatory

12hbet Bangladesh is for players aged 21 and above only. We fully discourage and prohibit gaming by minors. Age is verified at registration and additional identity documents may be requested in cases of doubt.

If you have children or teenagers in your household, make sure they cannot access your 12hbet account using your device. Use parental control software and keep your login details secure.

Prohibited for Minors 21+ Verification is Mandatory

Responsible Gaming Frequently Asked Questions

After logging into your account, go to "Account Settings" and open the "Responsible Gaming" section. There you will find options to set daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period.

Self-exclusion can last from a minimum of 30 days up to permanently. During exclusion, your account is completely inactive. Once the period ends, you will need to contact the support team and go through a cooling-off period to reactivate your account.

A time-out is a temporary break — from 24 hours up to 6 weeks. Once the set period ends, your account is reactivated automatically. Self-exclusion is more long-term and requires support team assistance to reactivate. Self-exclusion should be chosen for more serious concerns.

Contact our 24/7 Bengali live chat or email us at [email protected]. Our support team will help you set up deposit limits, a time-out, or self-exclusion with complete confidentiality. Your well-being is our priority.

Yes. 12hbet strictly follows the 21+ age requirement. If there is any doubt about the age of an account, we reserve the right to verify a national ID or other identity document. The account may be temporarily suspended until verification is complete.

No. During self-exclusion or a time-out, 12hbet will not send you any promotional emails, bonus offers, or marketing communications. This period is for your break, and we respect that.

Play safely, enjoy

Visit our FAQ page to learn more about responsible gaming, or go directly to Casino and Slots games. We are always ready for any questions.

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