12hbet Terms and Conditions

1 Definitions and Introduction

These terms and conditions ("Terms") form a legal agreement between the 12hbet platform and its users. By using the 12hbet.cam website and all related services ("Platform"), you are considered to have fully agreed to these Terms.

Some important definitions used in this document are as follows:

• "Platform" refers to the 12hbet website, mobile interface, and all associated services.
• "User" or "Player" refers to any person registered on the Platform.
• "Account" refers to each player's personal gaming account.
• "Bonus" refers to any promotional benefit provided by 12hbet.
• "Real Money" refers to transactions made in Bangladeshi Taka (BDT / ৳).

2 Eligibility and Age Requirement

To participate on the 12hbet platform, users must meet the following eligibility requirements:

• The user must be at least 21 years of age. This platform is operated for persons aged 21 and above only.
• The user must own a valid and active mobile banking or bank account registered in their own name.
• The user must use the platform in compliance with the laws of their own jurisdiction.
• If online gaming is prohibited in the user's location, they may not use 12hbet.
• A person may open only one account. Operating multiple accounts is strictly prohibited.

3 Account Registration

When registering an account on 12hbet, users must provide accurate, complete, and up-to-date personal information. Providing false or misleading information is a direct violation of these Terms.

3.1 Registration Requirements

• Full legal name (as per national identity card)
• Active mobile number
• Valid email address
• Date of birth (for age verification)

3.2 Identity Verification (KYC)

In the interest of security and to ensure fair play, 12hbet may request identity verification documents from the user at any time. Required documents may include a copy of a national identity card, driving licence, or passport. Withdrawals may be temporarily suspended until verification is complete.

3.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. 12hbet will not be liable for any loss resulting from sharing this information with another person. If you suspect unauthorised access, notify our support team immediately.

4 Deposits and Withdrawals

12hbet supports deposits and withdrawals via popular mobile banking and bank transfer methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (৳).

4.1 Supported Payment Methods

Deposits and withdrawals are available via bKash, Nagad, Rocket, Upay, and bank transfer.

4.2 Limits and Timeframes

• Minimum deposit: ৳100 (per method)
• Minimum withdrawal: ৳500
• Withdrawal time: Typically completed within 5–30 minutes.

4.3 Transaction Rules

• Deposits must be made from a payment method registered in your own name.
• Deposits or withdrawals through a third party are strictly prohibited.
• Account verification must be complete before withdrawals can be made.
• 12hbet may conduct an investigation into any unusual transaction activity.
• Any transaction suspected of money laundering or fraud may be suspended or cancelled.

5 Bonuses and Promotions

12hbet offers various types of bonuses and promotional offers. All bonuses are provided subject to specific terms and conditions, which players must follow.

5.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, resulting in a total balance of ৳2,000. The wagering requirement for this bonus is 10 times.

5.2 General Bonus Terms

• After receiving a bonus, the amount cannot be withdrawn until the specified wagering requirement has been met.
• If an attempt is made to claim bonus benefits through multiple accounts, both accounts will be closed.
• Certain game restrictions may apply while using bonus benefits.
• 12hbet reserves the right to change or cancel any promotion at any time.
• If bonus abuse is found, the relevant bonus and any winnings earned from the bonus will be forfeited.

5.3 VIP Program

The 12hbet VIP Program has three tiers. Players can move up to higher tiers through regular play, and each tier offers a weekly cashback benefit:

• Bronze: Weekly cashback up to 0.4%
• Silver: Weekly cashback up to 0.8%
• Gold: Weekly cashback up to 1.2%

6 Gaming Rules

All games on the 12hbet platform are conducted fairly and transparently. Each game has its own rules, which must be read before starting.

6.1 Fair Play Policy

12hbet is committed to ensuring a fair gaming environment. Our platform uses SSL encryption and advanced security technology. In the case of unintended payouts resulting from any technical issue or software error, 12hbet reserves the right to correct or cancel that amount.

6.2 Technical Issues

If a game is left incomplete due to an internet disconnection or technical error, 12hbet will settle that bet according to the system log. In such cases, 12hbet's decision shall be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the 12hbet platform. Violating these terms will result in account closure and all funds may be forfeited:

• Any form of fraud or deceptive activity
• Operating multiple accounts or using another person's account
• Bonus abuse or attempting to meet bonus conditions through artificial means
• Use of software bots, automated scripts, or unauthorised software
• Colluding dishonestly with other players
• Money laundering or transactions involving illegal funds
• Intentionally exploiting any vulnerability or error in the platform
• Operating an account using a false identity or another person's information

8 Privacy and Data Protection

12hbet places the highest importance on protecting your personal information. We keep all your data secure using SSL encryption technology. To view our full privacy policy, please visit the Privacy Policy page.

We never sell your personal information to third parties. However, necessary information may be provided in response to a valid request from a law enforcement agency.

9 Responsible Gaming

12hbet firmly believes in responsible gaming. Gaming is a form of entertainment — it should never be considered a source of income. For our full responsible gaming guidelines, please visit the Responsible Gaming page.

• Do not bet more than you can afford to lose.
• If you experience a gaming problem, contact us.
• You may use the self-exclusion feature if needed.
• Do not play while intoxicated or driven by emotions.
• Keep your login details out of reach of children.

10 Account Closure

Users may request to close their account at any time. To do so, contact us via live chat or email at [email protected].

10.1 Voluntary Account Closure

You may withdraw any available balance before the account is closed. However, if there is an incomplete bonus wagering requirement, that bonus will be cancelled.

10.2 Account Closure by 12hbet

If evidence of a terms violation is found, 12hbet reserves the right to close the account without prior notice. In such circumstances, funds may be held until the investigation is complete.

11 Limitation of Liability

12hbet accepts no liability in the following circumstances:

• If a game is disrupted due to an internet connection issue
• If loss occurs due to the failure of third-party software or services
• If loss occurs due to the user's own negligence or error
• If loss occurs due to unauthorised access to the account (where security information has been shared)
• For any indirect, incidental, or consequential damages

Gaming is a risky activity and may result in financial loss. Please be aware of this risk and play responsibly.

12 Changes to Terms

12hbet reserves the right to change, amend, or update these terms at any time. A notice will be posted on the platform for important changes.

Continued use of the platform after any changes will be considered as your acceptance of the new terms. You are therefore advised to visit this page regularly.

13 Dispute Resolution

In case of any dispute or complaint, please contact our support team first. We aim to resolve all disputes fairly and transparently.

13.1 Complaint Process

1. Submit your detailed complaint via live chat or by emailing [email protected].
2. Attach any relevant screenshots or evidence.
3. Our team will review your complaint and respond in a timely manner.
4. If you are not satisfied with our decision, you may appeal again.

12hbet's final decision shall be considered binding in all matters.

14 Contact & Support

If you have any questions or need clarification about these terms, please contact our support team:

• 24/7 Live Chat: Speak directly in Bengali through the platform's live chat feature.
• Email: [email protected]

Our support team is ready to serve you seven days a week, twenty-four hours a day.